Introduction

At MGV Pixels INC 3D Marketplace, we prioritize customer satisfaction and ensure a seamless experience in purchasing and licensing 3D assets, models, and digital content. However, we understand that circumstances may arise where a refund or cancellation is necessary. Below are the policies governing such requests.

Cancellation Policy

Orders for downloadable 3D assets, textures, or digital content are non-cancellable once the files have been accessed or downloaded.

• If a duplicate purchase is made, customers must contact us within 24 hours to request cancellation and refund.
• Subscription-based services can be canceled at any time, but no refunds will be provided for the remaining period.

For cancellations, please reach out via our Contact Us page.

Refund Policy

We strive to deliver high-quality 3D assets and services. Refunds may be considered under the following conditions:

• Technical Issues:If the purchased 3D asset, model, or digital file is corrupted, missing key components, or does not match the description, a full refund or replacement will be provided.
• Unauthorized Transactions:If you notice an unauthorized charge, report it to us within 7 days for review and resolution.
• Duplicate Purchases:If you accidentally purchase the same 3D asset or digital product multiple times, a refund will be issued for the duplicate purchase.

No Refunds Will Be Issued If:

• The 3D asset or digital content has been downloaded, modified, or used.
• The refund request is made beyond 7 days of purchase.
• The reason for the refund is subjective dissatisfaction (e.g., 'I no longer need it' or 'I changed my mind').

Refund Process

Refunds will be processed within 5–7 business days after approval.

• If paid via credit card, refunds will be credited to the original payment method.
• Payments made through third-party payment gateways will be refunded to the same account.

For refund requests, please contact MGV Pixels INC 3D Marketplace Support with your order details and reason for the request.